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7 Trends Enabling Telecoms to Shift from Infrastructure to Intelligence and Growth in 2026

Hamza Qamar

Telecom’s edge in 2026 won’t be faster networks; it will be AI-driven intelligence that understands, anticipates, and optimises in real time. Moving beyond speed and coverage, in 2026, growth comes will come from intelligent services that think, learn, and act on their own. In this article, Hamza Qamar, Senior Director of Product and Design, maps the trends that matter most: the shift from infrastructure to intelligence, the maturity path from assisted to autonomous to agentic AI, and the operational wins from self-healing, energy optimisation, and adaptive capacity. You’ll see the architectural blueprint, the KPIs that prove impact, and the governance model to scale safely. These trends will help you prioritise investments, align product and operations, and build an intelligence-first roadmap that grows revenue while improving reliability, customer trust, and regulatory confidence.

2026 Trends Redefining How Financial Services Build AI Products For Measurable ROI

Hamza Qamar

AI in financial services is shifting from experimentation to execution. 2026 will mark the year when product leaders move from pilots to profit, embedding AI, data, and governance directly into customer journeys. In this article, Hamza Qamar, Senior Director of Product, Innovation and Design, explores the defining trends driving that transformation, from cloud-smart modernization to compliance-as-code. Learn how financial institutions are building AI products that deliver measurable impact, faster releases, and lasting trust across every line of business, with real use cases, implementation steps, and the AI risks to watch out for in 2026.

Change Management Frameworks for Digital Transformation Success

Hifza Dinar

Most organizations leaning towards digital transformation don’t struggle with tools; they struggle with adoption. This article explains a practical way to make change stick: treat change like a product, define a small set of outcomes that matter, and map exactly which roles and tasks must shift. Written by Hifza dinar, Product strategist, the article shows how to apply Prosci’s PCT (organisation) and ADKAR (individual) inside Agile delivery, pair them with job aids, sandboxes, champions, and a steady feedback cadence, and track leading and behavioural indicators rather than vanity metrics. Sector examples highlight pitfalls and what good looks like. The goal: sustained behaviour change that moves real KPIs and lays the foundation for long-lasting outcomes.

How Agentic AI is Unlocking New Revenue Opportunities for Telecom

Hamza Qamar

As telecom operators face stagnant ARPU and shrinking margins, Agentic AI offers a smarter path to monetization. In this article, Hamza Qamar, Senior Director of Product and Design, explores how autonomous AI agents can drive real-time bundling, monetize micro-moments, and automate loyalty and credit actions, unlocking new revenue streams with minimal human intervention. It outlines four high-impact use cases, as well as a case study showing a 30% reduction in churn. You will also get a phased roadmap for scaling agentic systems across BSS and customer channels. With measurable business impact and built-in governance guidance, this article offers strategics that help telcos move from reactive campaigns to proactive, intelligent monetization at scale.

3 Embedded-Intelligence Plays to Transform Financial Products into Growth Engines

Hamza Qamar

What if your financial product could sell itself? As customer expectations evolve and competition intensifies, financial institutions can no longer rely on static, one-size-fits-all digital products. In this article, Hamza Qamar, Senior Director of Product and Design, provides banking leaders with a practical framework for embedding intelligence into financial products to drive growth, retention, and customer lifetime value. You’ll explore three actionable strategies that enable banks and financial institutions to predict customer needs and monetize user interactions in the moment. Supported by a real-world case study, this guide helps decision-makers unlock smarter, more profitable digital experiences and position their institutions for long-term success.

Breaking the Telecom Self Service Barrier with AI-Powered Hubs

Hamza Qamar

Despite years of investment in apps and chatbots, telecom call volumes remain high, especially with younger users. In this article, Senior Director of Product and Design Hamza Qamar dives into why traditional self-service fails, and how telecoms can overcome it with AI-powered hubs. While exploring a comprehensive transformation roadmap for executives, from fixing data silos to scaling conversational AI and agent co-pilots, you will also learn best practices, measurable ROI, and real-world use cases along the way, all of which culminates in a more efficient, personalized support model that reduces churn and boosts profitability.

How Banks Can Stay Ahead of Fintech Disruptors with Faster Product Innovation

Hamza Qamar

The financial services industry is undergoing a seismic shift. By 2026, fintechs are projected to capture nearly 25% of global banking revenues (McKinsey, 2025). Fintechs, leveraging technology and customer-centric approaches, are reshaping banking with innovations like neobanks, BNPL platforms, and crypto services. This article explores the transformative impact of fintech on the financial services industry, highlighting the competitive pressures traditional banks face. Traditional banks must overcome barriers such as legacy systems, regulatory constraints, and cultural resistance to innovate effectively. Strategies include leveraging AI, modernizing infrastructure, and forming fintech partnerships. Read the full article by Hamza Qamar, Sr. Director of Product and Design at mobileLIVE, to learn how you can implement these strategies, learn from real-time case studies where faster innovation was achieved successfully, and the future outlook of emerging technologies that will prepare banks for ongoing disruption in the banking ecosystem.

From IT to Product: Key Principles for Product Management

Mudassar Malik

Product management demands a unique blend of technical expertise and strategic vision. Amit Sharma, Vice President of SMB Product and Services at TELUS offers practical insights into navigating this dynamic field. His approach emphasizes leveraging transferable skills, fostering a CEO mindset within product teams, and understanding the nuances of the SMB market. In this article, host Mudassar Malik shares profound insights from his conversation with Amit, including a framework for product success, highlighting the importance of planning, execution, risk management, and continuous learning.

Leveraging AI For Product Documentation: How ChatGPT Enhances User Story Writing

Sami Rehman

User stories are a crucial component of this documentation, as they outline the needs and behaviours of the user in a simple, easy-to-understand format. But while everyone wants to create the best user stories, not everyone may have the know-how to do so efficiently. Coming up with these user stories can be challenging, especially when dealing with complex products and various stakeholders. Luckily, there are several AI tools available now that can help product designers with the way they create designs efficiently, and in this article, Product Manager Sami Rehman reveals how he uses ChatGPT to streamline this process and make creating user stories a breeze. Read here as his article explores the benefits of using ChatGPT, its multiple capabilities, and how he leverages it for high-quality product documentation that accurately mirrors user needs.
Customer-Experience

Leveraging AI and Beyond: 6 Customer Experience Strategies For Hyper-Personalization

Hamza Qamar

If young companies in the digital era have shown us anything, it’s how much easier it is for them to quickly implement and scale the latest, innovative technologies. This gives them a huge advantage over large corporations to leverage personalization strategies that maximize profitability and minimize time to market. Will large-scale organizations, then, ever be able to compete with digitally native companies for the speed of customer experience adaption and enhancement? We answer that by diving into Hyper-Personalization and how large organizations can integrate it into their customer experience strategy.
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