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Related Posts about : ecommerce

Cutting eCommerce Drop-Off at the Address Check for a Top Canadian Telco

For a top Canadian telecom, customers vanished at the one step they could not skip, the service-address eligibility check, and every drop-off was a sale lost to friction. Executive Summary “Ask for a full address too early and customers leave. Ask for a postal code and they stay.” Telcos must check a service address to […]

A Reimagined eCommerce Experience That Drove Over 10M in New Revenue

With Boxing Day approaching and only early-stage online retail, a large Canadian telecom needed to scale its eCommerce channel fast, or watch the holiday’s biggest sales window pass by. Executive Summary “In telecom, the login page is where sales quietly die. Remove the friction and the revenue follows.” A large Canadian telecom wanted to capitalize […]

99% Device Compatibility for a New eCommerce and Self-Serve App

With hundreds of devices and dozens of browsers, compatibility is a moving target, and for an app used by millions, every unproven device is a broken experience waiting to happen. Executive Summary “Great experiences are not designed once. They are proven on every device, every release.” The client wanted their upcoming eCommerce and self-serve application […]

A Seamless Buy and Self-Serve Experience for Millions of Telecom Customers

When a customer cannot buy a service or upgrade a device online, they switch. For a large Canadian telecom, a flawless eCommerce and self-serve experience was the difference between keeping customers and losing them. Executive Summary “In a high-churn market, a broken buy flow is not a bug. It is a lost customer.” A large […]