How Retailers Can Win Customer Trust with One Cart and Real-Time Inventory
Hamza Qamar
Retailers promise convenience, but trust breaks when carts do not travel across channels and stock data lies. In this article, Hamza Qamar, Senior Director Product, Innovation and Design, defines a pragmatic path to “One Cart Everywhere” and real‑time inventory in retail, from the operating model and reference architecture to a phased roadmap and the KPIs that matter. Learn the key technologies for successful real-time inventory management, including identity, consent, store systems, OMS, RFID, and event streaming, while addressing privacy and change management. You’ll also find the key core outcomes retail leaders are looking towards, like fewer stockouts and substitutions, faster fulfilment, higher conversion, and a measurable lift in loyalty by 2026.
